Help Center

How can we help you?

Browse our FAQs, contact our team, or explore resources below.

Frequently Asked Questions

Open the app and tap "Register." Enter your name, username, password, phone number, and email, then submit the form. You'll be logged in automatically after registration.

Yes, browsing properties and contacting landlords is completely free for tenants. Landlords pay a subscription of $30/month to list and manage their properties. Subscriptions auto-renew and can be cancelled anytime from your account settings.

  1. Register as a landlord through the app
  2. Wait for admin approval (usually within 24 hours)
  3. Activate your $30/month subscription
  4. Start posting properties with photos and descriptions

Need help with your subscription? Contact support@poipetapp.com.

Go to your profile and tap "Language." You can switch between Khmer, English, Chinese, Thai, and Indonesian at any time.

Open a property listing and tap the contact button. You'll see the landlord's phone number and other contact details to reach them directly.

Go to your account settings, tap "Subscription," and select "Cancel." Your subscription will remain active until the end of the current billing period. After cancellation, your listings will no longer be visible to tenants.

Go to your profile settings and select "Delete Account." Your data will be permanently removed from our systems within 30 days. Landlords with active subscriptions should cancel their subscription before deleting their account.

Contact Us

Can't find what you're looking for? Reach out to our support team.

Email Support

Send us an email and we'll respond within 24 hours.

support@poipetapp.com

Privacy Inquiries

For privacy-related questions or data requests.

privacy@poipetapp.com